The Merlin 'EXCALIBUR' compound bows are backed by a 'Limited Lifetime' warranty as set out below.
For the first 3 years of life, each Excalibur bow is guaranteed to be free from defects in materials or workmanship. During those 3 years, Merlin Bows will offer repairs or replacements at the cost of Merlin Bows.
For the remainder of the lifetime of the product, Merlin will offer repairs or replacements at a 50% discount from the recommended retail price, subject to suitable compatible parts.
|It is very important that you retain a copy of the original, dated sales receipt. You must also register your bow with us within 30 days of purchase. This can be done either by returning the warranty registration slip provided with your bow, or by registering online. Failure to register your bow and failure to provide proof of purchase may result in Merlin Bows refusing to perform warranty work.
If your bow requires warranty work you must first contact Merlin Bows for a Return Authorization Number. After receiving an RA number, Merlin will discuss with you the best location to send your bow for repair. For example, UK and European customers may be required to send the bow direct to Merlin Bows for repair. Our USA customers may be required to send the bow to our US based service centre. Warranty work can also be carried out by an authorized Merlin dealer. However, Merlin Bows will not cover additional labour costs if any may be charged by that dealer. It is the responsibility of the owner to arrange safe transport of the bow to the place of service. The cost of returning a bow to the place of service is not covered under the warranty. Merlin Bows will then pay the return shipping costs back to the customer. If you request a priority or express shipping service, the additional cost of this is payable by you.
When shipping the bow to the place of service, the RA number should be clearly marked on the outside of the parcel. All accessories should be removed from the bow prior to shipping.
Additional Warranty Limitations.
. Stripped threads, rounded off or broken screw heads are not covered under warranty.
. Cosmetic finish, including, but not limited to:- Chips, scratches, dents and surface finish are not covered under warranty.
. Wearable parts, such as strings and cables, axles, bearings, grips, threads and cable guards are not covered under warranty.
. Signs of misuse, modification or negligence in both maintenance and operation will render the warranty invalid.
. Shooting arrows weighing less than 5 grains per pound of draw weight will render the warranty invalid.
. Damage caused by a bow press is not covered under warranty.
. This warranty applies only to the first purchaser of the bow and is not transferable.
. Merlin Bows reserves the right to replace any defective parts with a newer designed alternative.